Listed below are some commonly asked questions. For more info or additional questions please email email@example.com.
Q: What if I get the wrong item?A: Oops! It is unlikely but if we send you the incorrect item, simply email firstname.lastname@example.org with your order number.
If you need to make an exchange due to ordering the wrong size, please email us with your order number and desired size, we will get back to you as soon as possible! Shipping rates for your exchange will apply.
Q: Can you just ship my items to my Cali gym?
A: Unfortunately we cannot ship items to any of our locations, but you should be able to purchase your desired item at the gym. If the item you are looking to purchase is not available, please let your ProShop associate know and they can request more of that size/style (Restrictions apply)
Q: Do you offer a sizing chart?
A: Unfortunately, because we offer so many different brands and styles in our apparel, we are not able to offer a standardized sizing chart. If you have any questions about sizes, please feel free to contact us to better assist you with your online purchase.
Q: When should I expect my order?
A: Please allow up to 3-5 business days to process orders and provide tracking information. Once your order ships, standard delivery is 1-5 business days for domestic locations, 10-15 business days for international locations. Order processing times may be slightly longer during holiday and peak seasons.
Q: Will my order ship overnight?
A: In most cases no. We wish we were staffed like Amazon. We have interns and Cali athletes that help us with the proshop once per week. Thanks for your patience!
- Payment is due at the time of placing the pre-order and may not be available once the order period has closed.
- These items are specifically made to order and take anywhere from two to eight (2 – 8) weeks for fulfillment depending on the item.
- Pre-order merchandise ordered with an item(s) in-stock, will be shipped separately and shipping fee applied once at the point of purchase.
- Pre-Order items are non-refundable and not eligible for exchange. Please TRIPLE CHECK that the correct size is ordered and that any customization is correct.